Beginning Oct. 2, 2017, the hours of operation for receiving walk-in applications at the permit counter at the Lake County Central Permit Facility will be 8 a.m. to 4 p.m. This change applies to all walk-in permit applications for the Health Department, Planning, Building and Development, Public Works, the Division of Transportation, and the Stormwater Management Commission. The Central Permit Facility, however, will be open at 7:30 a.m. and will close at 4:30 p.m., so residents can still drop off applications or paperwork if the permit counter is not staffed.
The implementation of a new County-wide permitting system has expanded the number and types of permit applications that customers can submit online, reducing the need for people to visit our permit counter. Customers can now create an account to submit and pay for many permit applications electronically and review the status of their applications and inspections online. We analyzed traffic at our public counters and found that less than 5% of permit applications take place before 8 a.m. or after 4 p.m. Adjusting the hours slightly will allow us to staff our public counters more efficiently, while still meeting the needs of our Lake County customers.