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When a COVID-19 case is reported to the Health Department, staff attempt to reach the infected person within 24 hours to gather information, provide guidance, and offer support while the person isolates and recovers.
Health Department staff help the person remember who they were with while potentially infectious – these close contacts are then notified and asked to quarantine. The identity of the infected person is not shared with their close contacts.
These calls and text messages come from 312-777-1999 and may show up on your caller ID as “IL COVID HELP.” Please answer the call to help slow the spread of COVID-19.
Call back right away if you receive a message from the Health Department, and provide the information requested to help protect others in your household and community.