Patient Portal

Patient Portal

Access your health information anytime, anywhere.

Our Patient Portal gives you 24/7 access to your health information from your visits to the Lake County Health Department and Community Health Center. 

The Patient Portal helps you:

  • Communicate with your provider
  • Review your latest test results
  • Request prescription refills
  • View your billing statements
  • Download and share your health records

The Patient Portal is free, simple, and secure. Manage your healthcare from your phone, tablet, or computer. 

How do I join?

Setting up your account is fast and easy. It takes just three steps:

  1. Make sure we have your email address. We should have gotten it from you at your first appointment. If you’re unsure if the email we have on file is up to date, call us at (847) 377-8592. 
  2. Check for an email from [email protected] Follow the steps to sign up.
  3. Log in with the username and password you created. You’ll now have access to your health information anytime, anywhere.

Need help? Call our Health Information Management team at (847) 377-8592.

Frequently Asked Questions

How do I log in after my account is created? 

Click the Patient Portal Login button on the top of this webpage.

Is the Patient Portal secure?

Yes. The Patient Portal is HIPAA-compliant. This means your information is securely stored and encrypted.

How do I contact my care team?

Click the “Messages” tab. Here, you can send a new message, attach images, and view your care team’s replies.

What should I do if I can't find the health records I'm looking for?

Contact Health Information Management at (847) 377-8592.

What devices are compatible? 

You can access the Patient Portal with any computer, tablet, or phone using one of the following browsers:

  • Internet Explorer 11
  • Safari (latest 2 versions)
  • Firefox (latest 2 versions)
  • Chrome (latest 2 versions)
  • Mobile Safari (iOS)
  • Mobile Chrome (Android)

What do I do if I forgot my username and/or password?

Click “I forgot my username and/or password” below the sign-in button. Answer your security question and reset your password.

I can’t remember the answer to my security question to reset my password.

If you forgot the answer to your security question, please call us at (847) 377-8592.