Inmate Phone System

GTL provides advanced communications services through ConnectNetwork, which makes it easy to keep incarcerated loved ones connected with the people they need.  


Incarcerated Phone Call Options

To receive a telephone call from an inmate, the options are: 

  • Prepaid: AdvancePay and PIN Debit
  • Collect

Create an Account

The first step in staying connected and receiving phone calls from your loved one is creating a ConnectNetwork account. Families can establish one through:  


For help setting up a ConnectNetwork account online, click here.


Receiving Phone Calls

AdvancePay: ConnectNetwork’s AdvancePay prepaid calling works by placing money on your phone number so that when your incarcerated friend/family member calls you, the funds are deducted from the balance on your prepaid account. This is the fastest and most convenient way to connect with your loved one.  

For more information, click here. (Para español, haga clic aqui.)


PIN Debit: ConnectNetwork’s PIN Debit account allows incarcerated individuals to manage their own phone account so they can place outbound calls to more than one person in their support network, without an AdvancePay account. 


Ways to Fund Phone Calls

ConnectNetwork offers several secure and convenient ways to fund phone calls:  


Learn more about ConnectNetwork’s funding options here.  


What it Costs

Phone Rates 



$0.07 cents per minute 

$0.65 cents per minute international 


24/7 Phone Support: (866) 230-7761