Who to contact if you have general questions:

Illinois COVID-19 Hotline
Please call the Illinois COVID-19 hotline via phone 1-800-889-3931 or email DPH.SICK@ILLINOIS.GOV

Ask Your COVID-19 Questions

Lake County is posting videos featuring the top 10 questions on COVID-19 pertaining to our community. Submit your questions by emailing with the subject line "COVID-19 Video Question."

Note: The Health Department cannot offer medical advice or answer questions related to COVID-19 cases through this service. If you have personal medical questions, please contact your healthcare provider. This email is not monitored 24/7.

Lake County FAQs

  1. General Information
  2. Cases and Testing
  3. Illness and Protection
  4. Specific Populations

Virtual Town Hall FAQs

Lake County Government has provided answers to your frequently asked questions from our Virtual Town Hall on May 7, 2020. You can view the document here

Where do I find information about...

COVID-19 in Lake County:  

Lake County government closures: 

211: If you need assistance finding food, shelter, rent or utility assistance, or other essential services, CALL 211 or TEXT your zip code to 898211 to speak with someone who can help. We’re available 24/7.

General information about COVID-19

What are the actions taken by the Lake County Health Department?

The Lake County Health Department has activated its Public Health Emergency Operations Center. A dedicated team of staff are working night and day to protect public health during the Coronavirus Disease 2019 (COVID-19) pandemic. We continue to use every available resource to protect the health of all who live, work, and play in Lake County.

  • The Public Health Emergency Operations Center is constantly monitoring the pandemic, assessing the needs of our community, and working closely with community partners to address those needs. 
  • The Health Department’s Communicable Disease team is investigating every confirmed case of COVID-19 and guiding individuals, businesses, and organizations to prevent further spread of illness.
  • The Joint Information Center is working to keep the community informed so all residents know how to stay healthy and access the resources they need.
  • The Health Department continues to provide services to the community to the greatest extent possible. 

What are the actions taken by Lake County?

Lake County Government is focused on protecting the health and safety of the community and our employees while continuing to deliver services to the greatest extent possible for the people and organizations we serve. Lake County is encouraging customers to make payments and submit documents online where possible. 

In response to the COVID-19 pandemic, several Lake County departments have announced relief measures, including deadline extensions and fee waivers, for various services. Click here for more information.

For information on how to contact departments and access services during this time, visit

What does Lake County’s disaster proclamation mean for people?

Lake County Board Chair Sandy Hart signed a disaster proclamation on March 13, 2020, a proactive measure that will allow Lake County to access additional state and federal funding and resources for coronavirus (COVID-19) response efforts. The proclamation follows a recommendation by the Lake County Board of Health at its March 12 executive board meeting.

The proclamation is a procedural step that will ensure the County is able to access the resources, equipment and personnel needed to address changing circumstances. This is particularly necessary should the number of COVID-19 cases rise and the demands on County staff and partners continue to increase.

“This proclamation allows for greater collaboration with our local, state and federal partners,” said Lake County Board Chair Sandy Hart. "It also positions the County to access funding and support from the federal government when additional resources are necessary, and funding is made available.”

Other FAQs

  1. CDC
  2. Illinois
  3. Additional Resources