Report a Problem

Lake County Public Works offers the use of the new mobile app, CitizenVue, for residents to engage and report public works issues. If you spot a concern—such as a watermain break, service disruptions, water pressure problems, or sewer backups—simply submit a service request for water or sewer problems right from your phone. You can even submit comments, photos, and documents to provide additional details on the issue.

Your assistance through the CitizenVUE app helps us maintain the safety of our public works system. Public Works issues can still be submitted over the phone and through email.

The CitizenVUE app is available now for free download via Windows, Apple and GooglePlay stores.

Please note, this app only allows residents to report an issue within Lake County Public Work’s jurisdiction. If you try to submit a request at an address serviced by a municipal public works department a message will share it’s an invalid address.

Contacting a utility service can sometimes be confusing. The easiest way to find the correct phone number is to look on your bill. If you are a new resident check with your realtor or ask a neighbor for the name of your service provider.

Water Main Break or Leaking Fire Hydrant

  • For Lake County Public Works service areas call 847-377-7500. After-hours call 847-377-7188.
  • For other service areas contact the appropriate City or Village.

No Water Service, Low Water Pressure or Poor Water Quality

  • For Lake County Public Works service areas call 847-377-7500. After-hours call 847-377-7188.
  • For other service areas contact the appropriate City or Village.

Sanitary Sewer Backup or Odor Problem

  • For Lake County Public Works service areas call 847-377-7500. After-hours call 847-377-7188.
  • For other service areas contact the appropriate Sanitary Service Provider, which may be your local City or Village.

Storm Sewer Backup or Flooding Problem

Contact your Township or the Stormwater Management Commission.

Electrical Power Outage

Contact your Electric Service Provider. For downed power lines or electrical fires call 911.

Natural Gas Leak or Suspicious Gas Odor

Call 911 to report an emergency. For other questions contact your Gas Service Provider.

Garbage or Recycling Issues

Some areas are served by more than one garbage or recycling service. Contact your local City, Village or Township to find the Waste Management Providers available for your neighborhood.

Telephone Problem

Contact your local or long-distance Telephone Service Provider.