Quality Improvement

Quality Improvement in Public Health is the use of a deliberate and defined improvement process which is focused on activities that are responsive to community needs and improving population health. It refers to a continuous and ongoing effort to achieve measurable improvements in the efficiency, effectiveness, performance, accountability, outcomes, and other indicators of quality in services or processes which achieve equity and improve the health of the community. (1)

View our quality improvement process through our quality improvement plan and impact posters:

  • Quality Improvement Plan 2014-2016  - To make and sustain quality improvement gains, a sound quality improvement infrastructure is needed, including the writing, updating, and implementing a health department quality improvement plan. (2)

(1) "Quality Improvement." (2014). National Association of County and City Officials (NACCHO).
(2) "Standards and Measures 1.0." (2014). Public Health Accreditation Board (PHAB).