CUSTOMER SERVICE UPDATE - RE: Coronavirus (COVID-19)
June 11, 2021 8:30am
Welcome back Lake County, we have missed you!
As of Friday, June 11, 2021, Illinois has transitioned to a full reopening from the coronavirus pandemic, also known as Phase 5. This means the state has eliminated all capacity limits on businesses.
While the Recorder of Deeds Office has remained “open” from 8:30AM-5:00PM, Monday through Friday, throughout the various phases of the pandemic, working diligently to record your important documents, we did have limited in-person assistance.
Effective immediately, our office doors are fully open, with no restrictions, from 8:30AM-5:00PM. Drop boxes have been removed and customers are welcome to enter the office to record documents/search records. We do ask that you continue to follow our social distancing guidelines.
Face coverings will no longer be required to enter Lake County government buildings or the Recorder of Deeds Office. Staff and visitors who are fully vaccinated are not required to wear face coverings. Staff and visitors who are not fully vaccinated are encouraged to wear face coverings.
Of course, you can continue to send your documents to our office via USPS, Priority Mail or, if you qualify, sign up for our eRecording service.
And, as always, we are here, answering phones and responding to emails so please contact our friendly staff for assistance at (847) 377-2575 or email@example.com.
We are very proud of our entire staff for the way they dug in and tackled not only a global pandemic but the busiest real estate market / recording year we have seen in over 10 years! They never skipped a beat!
On behalf of our entire Recorder of Deeds family, we thank you for your patience and continued support of our office. And now, we look forward to DOING GOOD DEEDS FOR YOU, in person, and cannot wait to see your smiling faces!
Be well and thank you.
Mary Ellen Vanderventer
Lake County Recorder of Deeds
Mary Ellen Vanderventer
Recorder of Deeds
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Please take a moment to watch this episode of our Recorder of Deeds cable TV show, “Doing Good Deeds for You”!
In this episode, we highlight our knowledgeable and helpful staff as we answer many of the frequently asked questions we receive from you, our wonderful customers, on a daily basis. Always remember that you can reach us via telephone at (847) 377-2575 or via email at firstname.lastname@example.org Read on...