Health Information Management/Medical Records

The Lake County Health Department and Community Health Center (LCHD/CHC) maintains patient medical records in accordance with regulatory standards.  These standards do not require that all patient records be permanently retained.  Depending on the date and type of service, patient records and films may no longer be available for access and reproduction.

Health Information Management (HIM)/Medical Records plays a critical role in maintaining, collecting and analyzing the medical information that physicians, nurses and other health care providers rely on to deliver quality patient care.  Ensuring patient confidentiality is a top concern of LCHD/CHC.  To learn more about this, read our Notice of Privacy Practices.
Notice of Privacy Practices (English)
Notice of Privacy Practices (Spanish)


3010 Grand Avenue
2nd Floor (West)
Waukegan, IL 60085 
Phone: 847-377-8592
Fax:     847-984-5619
Grand Avenue Health Center


Monday through Friday
8:00am - 4:00pm

Request a Copy of Your Medical Record

How to request a copy of a medical record:
To submit your request by mail, fax, email or in person:
  • You may download the medical record request form in English or Spanish.  Complete, sign and fax the form to 847-984-5619 or email to Medical Records.
  • In Person
    • Bring your request to Medical Records at the location listed above.
    • Bring your request to any of the Lake County Health Department and Community Health Center locations which will be routed for you to the location listed above.
  • Patient Portal
    • Click here to learn more about the Patient Portal including:
      • Link to the Patient Portal site
      • What you can do via the portal including instructions on how to sign up, request appointments, view medical information and request your records. 
    • Contact Medical Records at the location listed above if you forget your password or need your password reset.

Please note: if you need to obtain a copy of your records at any other LCHD/CHC location - your request will still be processed at Grand Avenue and therefore HIM will need time to process the request.