Health Information Management/Medical Records

Information Breach Notification — May 2021

On May 14, 2021 it was discovered that information of more than 700 individuals was shared between LCHD/CHC staff and volunteers in our COVID-19 Contact Center using a shared Google Sheet saved on the volunteer’s private Google drive, resulting in some personal information being saved on the Google Drive. We have no indication that the information has been inappropriately used by anyone. We took prompt action to ensure the spreadsheet was moved to a secure data storage location.

Information Breach Notification — July 2019

The Lake County Health Department and Community Health Center is notifying more than 24,000 patients that their name was included in an attached spreadsheet in an unencrypted email sent to an internal employee’s personal email address in July 2019. Since only names were shared via this file and the remaining information does not contain public health information or personally identifiable information, we have no indication that the information was inappropriately used. 

Anyone who would like to confirm if their name was included in the documents can call the Privacy Officer toll-free at 855-856-1262.

The Lake County Health Department and Community Health Center (LCHD/CHC) maintains patient medical records in accordance with regulatory standards.  These standards do not require that all patient records be permanently retained.  Depending on the date and type of service, patient records and films may no longer be available for access and reproduction.

Health Information Management (HIM)/Medical Records plays a critical role in maintaining, collecting and analyzing the medical information that physicians, nurses and other health care providers rely on to deliver quality patient care.  Ensuring patient confidentiality is a top concern of LCHD/CHC.  To learn more about this, read our Notice of Privacy Practices.
Notice of Privacy Practices (English)
Notice of Privacy Practices (Spanish)


3010 Grand Avenue
2nd Floor (West)
Waukegan, IL 60085 
Phone: 847-377-8592
Fax:     847-984-5619
Grand Avenue Health Center


Monday through Friday
8:00am - 4:00pm

Request a Copy of Your Medical Record

How to request a copy of a medical record:
To submit your request by mail, fax, email or in person:
  • You may download the medical record request form in English or Spanish.  Complete, sign and fax the form to 847-984-5619 or email to Medical Records.
  • In Person
    • Bring your request to Medical Records at the location listed above.
    • Bring your request to any of the Lake County Health Department and Community Health Center locations which will be routed for you to the location listed above.
  • Patient Portal
    • Click here to learn more about the Patient Portal including:
      • Link to the Patient Portal site
      • What you can do via the portal including instructions on how to sign up, request appointments, view medical information and request your records. 
    • Contact Medical Records at the location listed above if you forget your password or need your password reset.

Please note: if you need to obtain a copy of your records at any other LCHD/CHC location - your request will still be processed at Grand Avenue and therefore HIM will need time to process the request.