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1. What is Adopt A Highway?
2. What does my group have to do?
3. How does Lake County work with my group?
4. What else should I know?
5. How do I sign up?

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1. What types of tax relief are available?
2. How old do you have to be to receive the senior homestead exemptions?
3. What is my PIN?
4. How can I conduct a comparable search on my property?
5. Who do I contact for questions about my assessment?

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1. What can taxpayers do if they believe their assessments are unfair?
2. Who sits on Board of Review?
3. What powers and duties do Boards of Review have?
4. What are the steps to appeal an assessment?
5. What are the reasons for an appeal?
6. When do appeals go to the State Property Tax Appeal Board?

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1. What is equalization?
2. Who has authority to equalize?
3. How much variation in assessments exists among the counties?
4. How does the equalization factor affect the assessment on a taxpayer's property?

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1. What is property tax?
2. What is the history of the Illinois property tax?
3. What is considered property?
4. How is the value of property determined?
5. How are farm properties valued in Illinois?
6. Who must pay property taxes?
7. Who spends property taxes?
8. How important is the property tax compared to other taxes?

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1. What is an assessment?
2. Who assesses property?
3. Who oversees that the assessment work is completed each year?
4. When are initial assessments complete?
5. Are taxpayers notified about the assessments on their property?
6. What property is exempt from property tax?
7. What property tax relief is available?
8. What problems are generated by inequality in assessments for taxpayers?

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1. Who is the Township Assessor?
2. What are the requirements for the position of Township Assessor?
3. What does a Township Assessor do?
4. What kind of property is assessed?
5. How is real property assessed?
6. What else does the Township Assessor do?
7. Where do I go with questions on my assessment?

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1. How does the equalization factor effect tax rates?
2. What is a levy?
3. How do levies affect tax rates?
4. What makes tax bills increase?
5. When are taxes extended (billed)?
6. How is the tax rate computed?

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1. What is a CAFR?
2. What is the difference between a CAFR and a budget?
3. How often is the County audited?

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1. How does my firm get hired for County construction work?
2. What do the various construction projects cost?
3. How can my product get incorporated into the project design?
4. What is the JOC Program?
5. Who permits Lake County construction projects?

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1. What is the duty of the Coroner as mandated by Illinois State Statute?
2. What is an inquest?
3. Who reports the death to the Coroner?
4. Who signs the death certificate?
5. What authority does the Coroner have in regard to investigation into the circumstances of the death?
6. What authority does the Coroner have in regards to the dead body?
7. What is an autopsy?
8. Does the family need to consent to an autopsy before the Coroner may authorize that one be performed?
9. What is a Coroner's case?
10. What are the responsibilities of the Coroner?

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1. What is a civil union?
2. When did civil unions become legal in Illinois?
3. Who can enter into a civil union?
4. May applicants have been previously married or in a civil union?
5. Is a license required for a civil union to be established in Lake County?
6. Is there a cost for the license?
7. Are both applicants required to be present to apply for the civil union license?
8. What do we do with the license?
9. Do we need to have a religious ceremony in order to enter into a civil union?
10. Will an Illinois civil union be recognized in other states?
11. Are parties to same-sex marriages, civil unions or domestic partnerships in another state required to enter into a separate civil union in Illinois?
12. If parties participated in a religious ceremony, but have not entered into a legal relationship in any state, is a civil union needed?

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1. ¿Qué es una unión civil?
2. ¿Cuándo se hacen legítimas las uniones civiles en Illinois?
3. ¿Quién puede entrar en una unión civil?
4. ¿Pueden los solicitantes haber sido previamente casados o en una unión civil?
5. ¿Es requerida una licencia para una unión civil establecida en el Condado de Lake?
6. ¿Hay un costo por la licencia?
7. ¿Se requiere que ambos candidatos estén presentes para solicitar la licencia de unión civil?
8. ¿Qué hacemos con la licencia?
9. ¿Es necesario tener una ceremonia religiosa para entrar en una unión civil?
10. ¿Será una unión civil de Illinois reconocida en otros estados?
11. ¿Están las partes a matrimonios del mismo sexo, uniones civiles o sociedades domésticas en otro estado requeridos a entrar en una unión civil separada en Illinois?
12. ¿Si las partes participaron en una ceremonia religiosa, pero no han entrado en una relación legal en cualquier estado, es necesaria la unión civil?

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1. How soon will reports be available?
2. When are voted by mail ballots and early voting results counted?
3. When are write-in votes counted and reported?
4. When are provisional/late arriving ballots counted and reported?

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1. ¿Cuándo estarán disponibles los informes?
2. ¿Cuándo se cuentan las boletas de votación por correo y los resultados de la votación temprana?
3. ¿Cuándo se cuentan y reportan los votos por escrito?
4. ¿Cuándo se cuentan y reportan las boletas provisionales o tardías?

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1. What do we have to file, and when?
2. What is the timeline for the tax cycle?
3. What is our EAV/new construction for the coming year?
4. How is the PTELL limiting rate calculated?
5. What funds are PTELL-exempt?
6. What happens if our levy is over the limit?
7. What is the CPI this year?
8. Where can I get historical EAV, levy, rate and extension information?
9. Why is our Fire Pension fund split between PTELL and non-PTELL portions?
10. In addition to fund limits and PTELL, are there any other levy limits we should be aware of?

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1. What is tax extension?
2. How are my property taxes calculated?
3. Are there any limits on how much tax I am getting charged?
4. How can I reduce my tax bill?

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1. What is a “tax buyer”? How do I become one? When is the tax sale? What is the procedure at the tax sale? How do I pay? How do I get my certificate of sale?
2. What is the next step after I buy the taxes on a property?
3. What should I do if the subsequent years’ taxes are not paid either?
4. How do I extend the last date to redeem?
5. The end of the redemption period is getting close. What is the procedure for obtaining the deed to the property?
6. Can I get reimbursed for expenses?
7. How can I verify whether charges have posted or what the current redemption balance is?
8. How do I know if the taxes have been redeemed?
9. How do I get paid on a property that has been redeemed?
10. Do I have to pay income tax on any of this?

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1. I’m late paying my property taxes. What do I do?
2. What is a “tax sale”? What does it mean that my taxes have been sold or that my property has been sold for delinquent taxes?
3. How long do I have to pay off sold taxes? Can the final deadline be extended?
4. How do I find out the amount I now owe?
5. Whom do I pay? Do I have to pay in person? What forms of payment do you accept?
6. Can I make partial payments or set up a payment schedule?
7. I owe on prior years’ sold taxes and the current year’s tax bill; which should I pay off first?
8. When will the quoted amount change?
9. What happens if I can’t pay by the deadline?
10. Who can I talk to about all this?

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1. I'm a former employee, I moved and need to change my address. What do I need to do?
2. How do I get a duplicate W-2 form?
3. Where can I find out more about pension contributions or my IMRF pension?
4. I have questions about my COBRA billing. Who do I contact?
5. I have questions regarding Nationwide Retirement Solutions. Who do I contact?

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1. Who is authorized to sign for the release of information to obtain a copy of the medical record?
2. How much does it cost to obtain a copy of my medical record?
3. When will I receive a copy of my medical record?
4. Who should I contact if I have questions?
5. How do I file a complaint regarding the privacy of my health information?

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1. Who can I talk to?
2. How is Tobacco Free Lake County funded?

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1. Why does my lake look like someone poured green paint into it?
2. If I’m seeing a lot of foam washing up along my shoreline, is it possible that someone is dumping detergent into the lake via wash water?
3. What does it really mean when a beach is closed? Why can’t I still swim?
4. Why is it undesirable to remove all of the plants from my lake?
5. Is it legal to put aquatic herbicides in my lake?
6. Are aquatic herbicides safe to put in my lake?
7. My shoreline is eroding. Should I install a seawall?
8. Should I have an aerator installed in my lake?
9. What can be done about all the geese that live on my lake and are ruining my beach and lawn with their feces?
10. I'm worried about sediment entering my lake from a nearby construction site. What can I do?

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1. What methods of water well construction are used in Lake County?
2. What is the main difference between the two methods?
3. What should I do after I have hired a water well contractor?
4. I am having difficulty installing my water well at the minimal distance from sources of contamination. What should I do?
5. What should I do if the Water Well Program Coordinator rejects my variance request?
6. What should I do after the water well has been installed?
7. What should I do if my water analysis comes back unsatisfactory?
8. Do I need a treatment system for my water supply?
9. I have an existing water well and just installed a new well or connected to a public water supply. What should I do with the existing water well?
10. Can water wells be shared by two or more houses?
11. How often should I have my water well tested?
12. How healthy is your well water?

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1. What are the basic levee features?
2. Who inspects and maintains the North Libertyville Levee?
3. Will the levee prevent future flooding within the subdivision?
4. Do residents of North Libertyville Estates need flood insurance?
5. Is there a flood warning plan?
6. The bimonthly sewer/water bill for North Libertyville Estates customers includes a $10 levee maintenance fee. How are these fees used?
7. What else should residents know about living next to the levee?

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1. What are your hours of operation?
2. How do I submit a FOIA request?
3. How can I report a violation?

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1. How can I report a possible violation in my neighborhood?
2. What do I do once I've taken steps to correct my violation?
3. Do I need to appear at the Code Enforcement Hearing?
4. What should I bring to my hearing?

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1. What is a Conditional Use Permit?
2. How do I apply for a Conditional Use Permit?
3. How much will my Conditional Use Permit cost?

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1. How do I find out if my property is within the floodplain?
2. Where can I view Elevation Certificates for parcels located in Unincorporated Lake County?
3. What is the current flood level for Unincorporated Lake County?
4. What do I do if I have questions about property located in Incorporated Lake County?

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1. What are Site Capacity Calculations?
2. When are Site Capacity Calculations required?
3. Is a consultant required to perform these calculations?
4. What information should I have to prepare these calculations?
5. Is there a worksheet that will assist in preparing these calculations?

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1. What is a Temporary Use Permit?
2. How do I apply for a Temporary Use Permit?
3. Do I need to apply for permits from other County agencies?
4. How much will my Temporary Use Permit cost?

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1. What type of items and services does Lake County purchase?
2. How do I get registered to do business with Lake County?
3. Why should I register as a vendor with Lake County?
4. How does the County handle purchases under $30,000?
5. Where can I find current bid opportunities?
6. When can I expect payment from the County?

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1. Where is the Recorder of Deeds Office located and what are the office hours?
2. How do I obtain a copy of my deed or other recorded document?
3. Can I view data or images over the Internet?
4. How much will it cost to record or obtain copies of my document(s)?
5. I recently paid off my mortgage and my bank sent me a release deed. What do I need to do now?
6. How do I do a title search?
7. How can I pay for the recording or copies fees?
8. How do I open a charge account?
9. Do you maintain birth, marriage and death record archives?
10. How can I get in contact with a supervisor to address a concern I may have?

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1. Why aren't the various property transfer deed types eligible for eRecording?

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1. How do I obtain licensing information?
2. How do I register for a workshop?
3. How do I refer a student to Truancy?

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1. How do I cancel my Lake County medical insurance?
2. I have questions about my pension. Who do I contact?
3. Who do I contact about my retiree medical insurance?
4. Who do I contact about my prescription drug coverage?
5. I have questions about my retiree dental insurance. Who do I contact?
6. Who do I contact regarding billing/payment of my Lake County insurance premiums (if my premiums are not deducted from my IMRF pension)?
7. I'm a retiree or a former employee and I moved and need to change my address. What do I need to do?

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1. Why do I need to submit a Request for Authorization to Bid?
2. When and how will I receive my Authorization to Bid?
3. Can I still receive paper plans?
4. Can I get a bid package on CD?
5. What if there is an addendum to the plans or specifications?

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1. How do I use a roundabout?
2. Are roundabouts safe?
3. How do I discern the different types of roundabouts?
4. Will there be more roundabouts in Lake County?

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1. I’m late paying my property taxes. What do I do?
2. What is a “tax sale”? What does it mean that my taxes have been sold or that my property has been sold for delinquent taxes?
3. How long do I have to pay off sold taxes? Can the final deadline be extended?
4. How do I find out the amount I now owe?
5. Whom do I pay? Do I have to pay in person? What forms of payment do you accept?
6. Can I make partial payments or set up a payment schedule?
7. I owe on prior years’ sold taxes and the current year’s tax bill; which should I pay off first?
8. When will the quoted amount change?
9. What happens if I can’t pay by the deadline?
10. Who can I talk to about all this?

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1. Can the Sheriff’s Office provide legal advice?
2. My home is in foreclosure. How long before I have to move out?
3. Why isn’t the lender returning my calls?
4. Whom can I call for legal assistance?
5. A letter was sent informing me that my house will be sold at a Sheriff’s Sale. Do I have to attend the sale?
6. The original sale date for my house was changed to a different date. What does that mean?
7. Do I have to move out of my home the same day it is sold?
8. Someone from the lender’s office called and told me I have to move out even though the Sheriff’s sale did not occur yet. Do I have to move out immediately?
9. Can the Sheriff cancel my sale?
10. The house I am renting is in foreclosure. What can I do? Do I still have to pay the rent?
11. The lender called and said my house is in foreclosure, but I do not see my property listed on your website. How do I find out if my house will be sold?

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1. Can the Sheriff’s Office provide legal advice?
2. How often does the Sheriff’s Office hold auctions?
3. Do I need to register to place a bid on a property?
4. Will I be responsible for any unpaid back-taxes on the property?
5. If I purchase a property at auction, will I be responsible for any liens held against the property?
6. Is a payment on the property required the day of the auction?
7. Whom do I make a certified check to?
8. Can I place a bid lower than the opening bid amount?
9. When can I access the property?
10. Do I have to be present at the Sale Confirmation Hearing?
11. Can I finance a foreclosed home through the Sheriff’s Office?
12. How does the eviction process work?

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1. Who will investigate my complaint?
2. What will happen to the employee?
3. Will I be informed of the outcome of the investigation?

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1. What do I do if I just had a crime committed against me?
2. Will I have to testify in court?
3. What do I do if I receive a subpoena to testify?
4. Who do I call if my child is being bullied or harassed by another minor on the internet/social media?
5. Who do I call if I am being harassed or have problems with someone through the internet?
6. My ex-spouse will not comply with the custody/visitation order, what should I do?
7. My ex-spouse will not comply with the terms of the divorce order, what should I do?
8. Who do I call for complaints against a business?
9. Who do I call with a complaint against a utility company?
10. How do I collect on a bad check?
11. The terms “homicide and “murder” are frequently interchanged and often misunderstood. There is a significant difference between the two. What is it?

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1. How can a defendant apply to the Alternative Prosecution Program?
2. What is the cost of applying to the Alternative Prosecution Program?
3. What happens after the fee is paid for the Alternative Prosecution Program?
4. Under the Alternative Prosecution Program, when is the next court date?
5. Are there additional fees for the Alternative Prosecution Program?
6. How long does it take to complete the Alternative Prosecution Program?

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1. My ex-spouse will not comply with the custody/visitation order, what should I do?
2. My ex-spouse will not comply with the terms of the divorce order, what should I do?
3. What is the role of IDHFS?
4. What is the role of the Lake County State’s Attorney’s Office?
5. Who collects the money owed and sends me a check?
6. What happens when payment is not being made?
7. What if I need to get my child support payment changed?

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1. What is a public defender or defense attorney?
2. Who is the defendant/offender?
3. What is a bond hearing?
4. What is the difference between a criminal case and civil case?
5. What is a preliminary hearing?
6. What is a Grand Jury?
7. What is an indictment?
8. What is an arraignment?
9. What is a pre-trial ?
10. How can an offender plea not guilty if he/she made a statement to the police or there are witnesses to the crime?
11. Who decides if the defendant pleas guilty or request a trial?
12. What is the purpose of a trial?
13. What is a sentencing hearing?
14. What is a public defender or defense attorney? Who is the defendant/offender? What is a bond hearing? What is the difference between a criminal case
15. What is a negotiated or plea agreement?
16. What is the difference between a misdemeanor and a felony?
17. What happens if the defendant is sentenced to the Department of Corrections (prison)?
18. How much actual time will a defendant serve on his incarceration sentence in the Department of Corrections (prison)?
19. Who is the Lake County State’s Attorney?

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1. How do criminals install ransomware?
2. Can the State’s Attorney’s Office or local law enforcement help me get back into my computer?
3. My personal/business computer has been locked and I am being asked to pay to unlock it. What should I do?
4. What is ransomware?
5. How do I avoid ransomware?
6. What should I do if I have ransomware on my computer?
7. Will the State’s Attorney’s Office prosecute the criminals that locked my computer?
8. Should I pay the ransom?
9. What should I do if I am a victim of ransomware?

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1. Is there money to help cover medical expenses as a result of violent crime committed against me?
2. Will the defendant be ordered to pay restitution?
3. If restitution is ordered how does it get to the victim?
4. How long does the defendant get to pay restitution?
5. What happens if restitution is not paid?
6. Is there money to help violent crime victims and families of homicide with medical, counseling, and burial expenses?
7. What is the Attorney General’s Crime Victim Compensation Program and who is eligible?

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1. Will the defendant be sentenced the same day he/she is found guilty of a violent crime?
2. What is a victim impact statement?

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1. What type of services and information can I get through Victim Witness Assistance Unit?
2. If I am the victim in a criminal case, do I need to hire an attorney?
3. Can I drop charges against the defendant/offender?
4. Are defendants required to attend all court dates?
5. Are crime victim(s) or witnesses required to go to all court dates?
6. Can victims attend court dates?
7. How do I find out the next court date?
8. Will a Victim Witness Assistance Coordinator be assigned to every case?
9. How can an offender plea not guilty if he/she made a statement to the police or there are witnesses to the crime?
10. Who decides if the defendant pleas guilty or request a trial?
11. Will I have to testify in court?
12. What do I do if I receive a subpoena to testify?
13. What should I do if the defense attorney or investigator contacts me?
14. How long will I be in court?
15. Can a friend or relative be in court when I testify?
16. Will the defendant be in the courtroom when I testify?
17. What time does court start?
18. Where do I park when I come to the court house or Lake County State’s Attorney Office?
19. Does the victim of crime have input on the criminal case?
20. What is a victim impact statement?
21. Who can present a victim impact statement (VIS) in court?
22. When should a violent crime victim prepare or write a victim impact statement (VIS)?
23. When does the victim present the victim impact statement (VIS) in court?
24. How many victim impact statements can be presented in court?
25. Is a violent crime victim required to complete a victim impact statement (VIS)?
26. Can I write and present a victim impact statement for a non-violent crime in court?
27. Is there money to help cover medical expenses as a result of violent crime committed against me?
28. Is there money to help violent crime victims and families of homicide with medical, counseling, and burial expenses?
29. What is the Attorney General’s Crime Victim Compensation Program and who is eligible?
30. Is counseling available to violent crime victims?
31. Who is the Lake County State’s Attorney?

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1. Will I have to testify in court?
2. What do I do if I receive a subpoena to testify?
3. What should I do if the defense attorney or investigator contacts me?
4. What are the responsibilities of a witness to a crime?
5. How long will I be in court?
6. Can a friend or relative be in court when I testify?
7. Will the defendant be in the courtroom when I testify?
8. What time does court start?
9. Where do I park when I come to the court house or Lake County State’s Attorney Office?
10. Who is the Lake County State’s Attorney?

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1. When will the 2015 tax bill be mailed?
2. My tax bill seems too high. Is it too late to appeal?
3. How do I pay my tax bill?

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1. I mailed my payment on the due date and now I'm getting a balance due statement for an outstanding balance. Why?
2. When will the 2015 tax bill be mailed?
3. My value went down, but my bill went up, what happened?
4. I have applied for and thought that I received the Senior Freeze exemption; how could my tax bill go up?
5. Why was there a state multiplier?
6. Isn't there a cap on how much my bill can change?
7. Home values have been declining, so why is my bill higher?
8. My tax bill seems too high. Is it too late to appeal?
9. Will partial payments be accepted once the bills have been sent out?
10. Are there other items that I should be paying close attention to on the tax bill?
11. My mortgage company pays my taxes. Why did I get a bill?
12. I did not live here in 2015. Why did I receive a 2015 tax bill?
13. My tax bill seems too high. How can I make sure it is correct?
14. I did not pay my taxes last year. Where can I find out how much I owe?
15. Can I pre-pay my taxes?
16. I own multiple parcels in the County. Can I pay with one check?
17. If I pay by mail, how can I get a receipt?
18. Is there a charge for a copy of my bill?
19. What are the hours for the Treasurer’s Office?
20. How do I pay my tax bill?
21. Can I use my credit card for payment?
22. If I pay by mail do you honor postmark?
23. I never received my tax bill. What should I do?
24. What if I have my bill, but I lost my payment stubs?
25. What if, for some reason, I have to pay my taxes late?
26. What if, for some reason, I am altogether unable to pay my taxes? Will I lose my property?
27. Can I make my tax payment online with my local bank?